Refund & Returns Policy

At Iron Elite Nutrition, customer satisfaction is important to us. This Refund & Returns Policy explains the circumstances in which an order may qualify for a return, replacement, cancellation, or refund.

1. Returns

Due to the nature of the products we sell and for health, hygiene, safety, and quality-control reasons, we generally cannot accept returns of products that have been opened, used, unsealed, or tampered with.

To be considered for a return, an eligible product must:

  • Be unopened and unused.
  • Remain in its original packaging.
  • Have all seals intact.
  • Be in the same condition in which it was received.
  • Be accompanied by proof of purchase.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product, contact us as soon as possible after delivery.

Please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the product and packaging.
  • Any other information reasonably required to investigate the issue.

Once the claim has been reviewed and approved, we may offer a replacement, store credit, or refund, depending on the circumstances.

3. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for cancellation.

Once an order has been processed, packaged, or shipped, we cannot guarantee that it can be cancelled.

4. Refunds

Approved refunds will normally be issued using the original payment method where possible.

Processing times may vary depending on your bank, card issuer, or payment provider. Shipping charges and other non-refundable transaction costs may be excluded from the refund where permitted by applicable law.

5. Non-Refundable Items

Unless required otherwise by applicable consumer law, refunds or returns may not be available for:

  • Opened or used products.
  • Products with broken or removed seals.
  • Products damaged after delivery through improper handling or storage.
  • Clearance or final-sale products where clearly identified as such.
  • Products returned without authorization.
  • Orders containing incorrect information supplied by the customer.
  • Products that cannot be resold for health, hygiene, or safety reasons.

6. Shipping Issues

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

For packages reported as lost or significantly delayed, please contact us so we can review the shipment with the applicable delivery provider.

7. Refused or Unclaimed Packages

Packages that are refused or left unclaimed and subsequently returned to us will be reviewed individually.

Any refund issued may exclude shipping, return-shipping, processing, or other costs incurred, where permitted by applicable law.

8. Exchanges

Where eligible, exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product, store credit, or refund.

Do not return a product until you have received return instructions from us.

9. Chargebacks and Payment Disputes

If you believe there is a problem with your order or payment, please contact us first so we can investigate and attempt to resolve the issue.

Nothing in this policy limits any rights you may have through your payment provider or under applicable consumer protection laws.